So today I spoke with a very nice lady in Florida who has a Blackberry Curve with a cracked lens. After telling her how in-expensive it is to repair her cell phone she seemed extremely excited until I told her she had to mail her phone to us to repair.
After that I got a response that I have never heard in the 5 years I have been in the repair industry. She responded to me: "You guys are not a 'fly by night operation' and are just going to steal my phone are you?"
I did not know how to respond to this but by telling her that we are a reputable company with a track record of customer service. She then started asking me for our credentials, such as Incorporation status, Better Business Bureau status, referrals, etc. I gave her every credential she asked for and even more.
After thinking why she asked me for all of our credentials I googled: cell phone repair. On the second results page I came across an
interesting message board dedicated to the shady business practices of Cell Phone Repair companies and how many people have been deceived by these companies.
Wanting to stand out from these other 'CPR' companies I wanted to openly and honestly post our spotless track record of customer service and quality services.
Cellular Phone Repair Center Credentials:
Successful Repairs since 2003:Over 100,000 according to in-house records.
Incorporation Status:We have been Incorporated in the Great State of Oklahoma since 2006. ARI, Inc. D.B.A. Cellular Phone Repair Center
BBB Status:We have had no complaints to the
Better Business Bureau and have a satisfactory record according to their website.
Trademark Status:"Cellular Phone Repair Center" and our logo is a
registered trademark with the United States Patent and Trade Mark Office.
Insider Pages Reviews:Perfect reviews from consumers via
Insider Pages, a leading consumer review website.
Chamber Status:We have been a member of the
Fayetteville Chamber of Commerce since 2008.
Carrier Relations:We have formed trustworthy relations with the Nations top carriers including: AT&T, cricKet, T-mobile, US Cellular, Alltel, and Sprint PCS. We are known in the industry for our customer service and quality repair work.
Charitable and Government affairs:- We were the first to host a cell phone drive for the troops in 2003. Our event was held at la fortune park in Tulsa, OK and all the proceeds from the drive helped the U.S.O. deliver phone cards to the troops in Iraq.
- We are continually donating funds and products to our local community projects in the city's which we reside.
- We work close with local fire fighters to ensure that they never have a problem with their cell phones.
- We have worked with dozens of schools across the Nation helping them launch cell phone fundraiser drives.
This is something that I have never seen posted by any other company in the cell phone repair industry and that I am proud to offer to anyone who is interested in our credentials. Additionally I would like to personally invite anyone with a cell phone problem to call our offices at 918-955-1100 and speak with our experienced technicians.
Cheers!
-Corey Hunt
Director of Marketing
Cellular Phone Repair Center
